Privacy Policy

1. Who we are

This policy explains how Alex Wides Services LLC ("we") handles the personal data of people who visit alexwides.com, buy a print, book a photo tour, sign up for a course or the newsletter, or write to us.

Data controller: Alex Wides Services LLC
Email: info@alexwides.com
Website: alexwides.com

2. What data we collect

Data you give us

• Prints: name, email and shipping address, collected by Stripe at checkout. Your card number stays with Stripe: we do not store it.
• Photo tours: name, email, billing details, chosen departure, type of place and amount paid. If you write to us before booking, your message as well.
• Courses and forms on the site: email, your name if you enter it, and the course or tour you are interested in.
• Newsletter and pop-up: email and the other fields of the Mailchimp form, if you fill them in.
• Chat and contact: the text you send through the chat widget or a contact form, together with your email.

Data collected while you browse

• IP address, browser and device type, pages viewed and where the visit came from.
• Technical cookies: cart, light or dark theme, login session for the restricted area.
• Facebook Pixel, Mailchimp and the Customerly chat, only if you accept them in the cookie banner. You can change this choice at any time from the Cookies link at the bottom of the site.

3. Why we use it

• Order or booking: to take payment, produce the print, confirm the tour or give access to the course, and to write to you about the status of your purchase.
• Newsletter: to send you news about prints, courses and photo tours, only if you subscribe. You can leave the list at any time through the link at the bottom of every email.
• Support: to answer messages and chats.
• Site and security: to make the cart, login and payment work, and to prevent abuse.
• Measurement and advertising: the Facebook Pixel and Meta's Conversions API, to understand which pages are viewed, which enquiries and purchases come in, and to show ads. The Pixel, Mailchimp and the chat turn on only if you accept them in the cookie banner. You can change that choice at any time from the Cookies link at the bottom of the site.
• Legal obligations: keeping records of orders and payments for accounting and tax purposes.

Depending on the case, the legal basis is the contract, our legitimate interest in running and protecting the site, or a legal obligation. The newsletter, marketing and the Facebook Pixel rely on consent: they turn on only if you accept them, and you can withdraw that consent at any time.

4. Who receives it

Data is shared only with the providers we need to deliver the service:

• Stripe — card payments.
• Supabase — database of orders, enquiries and logins.
• Vercel — website hosting.
• Mailchimp — sign-up pop-up and newsletter delivery.
• Resend — operational emails and site notifications (for example a new enquiry or booking).
• Brevo — the same operational emails, only if Resend is unavailable.
• Customerly — support chat on the site.
• Meta — the Facebook Pixel in the browser and the Conversions API on the server, for visits, enquiries and purchases.
• Couriers — name and address, only to ship a print.

Some of these providers process data in the United States or in other countries outside the European Economic Area. In that case the transfer relies on the safeguards provided by the GDPR, in particular the European Commission's Standard Contractual Clauses, where the provider offers them.

We do not sell personal data.

5. How long we keep it

• Orders, bookings and invoices: for as long as needed to perform the contract and to meet the applicable accounting and tax obligations.
• Newsletter: until you unsubscribe, plus the technical time needed to record the unsubscription.
• Messages and chats: for as long as needed to handle the request.
• Marketing cookies: for the duration set by Meta or Mailchimp, usually no longer than 13 months, unless your browser deletes them earlier.

6. Your rights

If you are in the European Economic Area or the United Kingdom, you can ask for access, rectification, erasure, restriction and portability, and you can object to processing based on legitimate interest. You can withdraw your consent to the newsletter and marketing without affecting purchases already made.

Write to info@alexwides.com. You can also lodge a complaint with the supervisory authority of the country where you live. In Italy this is the Italian Data Protection Authority (Garante per la protezione dei dati personali, gpdp.it).

7. Minors

The site is not aimed at people under 16 and we do not knowingly collect data from minors. If you believe a minor has given us their data, write to us and we will delete it.

8. Updates

If this page changes, we update the date at the top. The version published on alexwides.com is the one in force.